Refund Policy

Refund Policy

Elevate North West

Last updated: 27 Nov 2025

At Elevate North West, we aim to deliver high-quality roofing, guttering, exterior cleaning, and inspection services. This Refund Policy explains when refunds or partial refunds may be issued and how we handle disputes.

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1. Services

Because we provide labour, materials, and onsite services, refunds are handled on a case-by-case basis.

Refunds may be considered if:
   •    Work has not started and you cancel within the allowed notice period (see Section 3)
   •    A deposit was taken but materials have not yet been ordered
   •    There is clear evidence of unsatisfactory workmanship that cannot be corrected
   •    A mistake was made on our side that prevents the service from being carried out

Refunds will not be offered for:
   •    Work already completed
   •    Work partially completed where agreed access, safety, or conditions prevent continuation
   •    Issues arising from pre-existing damage or structural problems
   •    Damage caused by severe weather after the work is finished
   •    Misuse, neglect, or lack of maintenance after our service

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2. Deposits

For larger projects or material-heavy jobs, a deposit may be required.

Deposits are refundable only if:
   •    The job is cancelled before materials have been ordered
   •    The cancellation meets the minimum notice period (see below)

Deposits are not refundable if:
   •    Materials have already been purchased
   •    Custom or special-order items have been ordered
   •    Work was scheduled and we attended the site but could not access the property

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3. Cancellations
   •    Cancellations must be made at least 48 hours before the scheduled work.
   •    Cancellations within 48 hours may be subject to charges for time, travel, or purchased materials.

If we must cancel due to weather, safety issues, or lack of material availability, we will reschedule at no extra charge.

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4. Unsatisfactory Work or Concerns

If you believe work has not been carried out to an agreed standard:
   •    You must notify us within 7 days of completion
   •    We will return to inspect the issue
   •    If the issue is due to our workmanship, we will repair it at no additional cost

If the issue cannot be remedied:
   •    A partial refund may be offered based on the affected section of work
   •    Full refunds are considered only in rare cases where no workable solution exists

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5. Non-Refundable Items

The following cannot be refunded:
   •    Specialist chemicals (biocides, sodium hypochlorite) once opened or used
   •    Materials damaged through misuse after installation
   •    Drone inspection fees after aerial footage has been captured
   •    Reports, surveys, or written documents already delivered

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6. Refund Processing

Approved refunds will be processed using the original payment method within 7–14 business days.

You may be required to provide:
   •    Proof of payment
   •    Evidence of the issue (photos, description, etc.)
   •    Access for inspection

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7. Contact for Refunds

To request a refund or raise a concern, please contact:

Email: elevatenorthwest123@gmail.com
Phone: 07415772205
Address: 35 North Gate OL83AE