Privacy Policy

Elevate North West

Last updated: (add date)

Elevate North West (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or use our services.

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1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly
• Name
• Email address
• Phone number
• Address or job location
• Booking details
• Messages or enquiries submitted via our website or social platforms

b) Automatically Collected Information

When you visit our website, certain data may be collected automatically, including:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking data (see Section 6)

c) Service-Related Information

If you book a service, we may collect additional information such as:
• Photos or videos of roofing, gutters, or property areas
• Drone inspection footage
• Documentation for quotes or reports

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2. How We Use Your Information

We use your information to:
• Provide roofing, guttering, or exterior services
• Create quotes, invoices, and inspection reports
• Communicate with you about appointments or enquiries
• Improve our website and customer experience
• Maintain internal records
• Comply with legal obligations

We do not sell or share your information for marketing purposes with third parties.

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3. Lawful Basis for Processing

We process personal data under the following legal bases:
• Contract: To provide services, quotes, or respond to requests.
• Legitimate Interest: To improve services and website functionality.
• Consent: When you opt in to receive updates or contact us voluntarily.
• Legal Obligation: When required to comply with UK law.

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4. Sharing Your Information

We may share your information with:
• Trusted subcontractors working on your project
• Payment processors (e.g., banks)
• Insurance providers (if relevant to your work)
• Website hosting and analytics providers

We only share what is necessary to complete the service or comply with the law.

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5. Data Storage & Security

We take reasonable steps to secure your personal data, including:
• Encrypted devices where data is stored
• Secure password protection
• Restricted access within our team
• Reliable hosting providers with strong security standards

We keep your information only for as long as necessary to fulfil the purposes outlined in this policy.

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6. Cookies & Tracking Technology

Our website may use cookies to:
• Improve website performance
• Analyse visitor behaviour
• Enhance user experience

You can control cookie settings through your browser at any time.
A separate Cookie Policy can be created if needed.

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7. Your Rights (UK GDPR)

You have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate data
• Request deletion of your information (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

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8. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies separately.

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9. Children’s Privacy

We do not knowingly collect personal data from children under 16.
If you believe a child has provided information, please contact us and we will remove it.

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10. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: elevatenorthwest123@gmail.com
Phone: 07415772205
Address: 35 North Gate, OL83AE

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11. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “last updated” date.